FLAT Policies and Warranty

This page contains the following Policies and Warranty information for FLAT

Conditions of Use Policy

The access and use of this website, as well as the purchase of products on www.FlatTech.com imply the reading, knowledge and acceptance of these Conditions of Use and General Conditions of Sale.

This website is managed and maintained by: 

FLAT PTY LTD A.C.N. 110 654 745 (Hereafter the “Company”) of

Unit 35 28 Barcoo Street Chatswood NSW 2067.

For assistance and/or information concerning orders and shipping, refunds and return of products purchased, suggestions and other general information on the services offered, please contact www.FlatTech.com, by email at salesau@FlatTech.com.

For any other legal information, please consult the General Conditions of Sale and Privacy Policy of www.FlatTech.com. The Company reserves the right to modify or update these General Conditions of Use, in full or in part at any time. Should you not agree with the General Conditions of Use of www.FlatTech.com in full or in part, please do not use the website.

The Company cannot be deemed liable for the use of the website and its contents which is not compliant with applicable laws.

All material downloaded or otherwise obtained through the use of www.FlatTech.com is at the user's risk. Any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to the Company. The Company declines any liability for possible damages due to the impossibility to access the services offered on the website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorised accesses, data alterations, lack and/or faulty operation of the user's electronic devices.

The user is liable for the preservation and use his/her personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to the Company or third parties due to improper use, loss, or stealing of said information.

INTELLECTUAL PROPERTY RIGHTS

All the contents of www.FlatTech.com in any format, including web pages, graphics, colours, schemes, tools, the characters and design of the website, the diagrams, layouts, methods, processes, functions and software relative to www.FlatTech.com, are protected by copyright and any other intellectual property right held by the Company. The reproduction of www.FlatTech.com and its contents, whether in full or in part, is prohibited in any form, without the explicit written approval of the Company. The Company holds the exclusive right to authorise or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of www.FlatTech.com and its contents.

LINKS TO OTHER WEBSITES

www.FlatTech.com may contain hypertext links (the "links") to other websites which are not related to www.FlatTech.com. The Company does not control neither performs monitoring activities on said websites and their contents, and will not be deemed liable for the contents of these websites and rules adopted by the latter, nor will it be liable for your privacy and handling of your personal data while browsing through said sites. www.FlatTech.com may provide links to other websites, only with the purpose to facilitate its users in their search and navigation activities, and to facilitate the online hypertext connection to other websites. The activation of the links does not imply any recommendation or warning by the Company for accessing and browsing these websites, neither any guarantee about their contents, services or products offered by said sites and sold to the Internet users.

APPLICABLE LAWS

These Conditions of Use are regulated by the laws of New South Wales, Australia.

Dated Sydney 26 February 2017


Privacy Policy

What is this Privacy Policy for? 

This privacy policy is for this website [www.flattech.com] owned and operated by FLAT Pty Ltd and governs the privacy of its users who choose to use it. This privacy statement may be updated from time to time in accordance with changing legislation and was last updated in May 2018.

The policy and our company processes have been updated to specifically incorporate the requirements of the EU General Data Protection Regulation (GDPR) and comply with the requirements of ‘Legitimate Interests’ in any information that we request, store and use. The policy covers the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience and afterwards.

What information is being collected and how is it used?

FLAT Pty Ltd is the data controller and responsible for your personal data.

On numerous pages of our website, we provide users with the opportunity to enquire about our products, business or promotions. Users can initiate contact with us by inputting their contact information into the relevant fields and submitting them to us. This can include the user’s name, email address, telephone number, country and in some cases business address and other relevant business information. This information enables us to effectively respond to their enquiry, fulfil promotional activity or monitor the effectiveness of a marketing campaign.

We also process this information for certain legitimate business interests. Processing user information allows us to pursue some of our ‘Legitimate Interests’ including some or all of the following:

• direct marketing of our products, enhancing, modifying, personalising or otherwise improving

  our services and communications

• to better understand how people interact with our websites

• to provide communications which we believe will be of genuine interest to you/your business

• help determine the effectiveness of promotional campaigns and advertising.

From time to time we may use your information to keep you informed by post, telephone, email and/or other electronic means such as via social and digital media about current and new products, product developments, offers and promotions.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your information is kept private and stored securely until a time it is no longer required or has no use. In accordance with GDPR compliance requirements, we keep information only for as long as necessary for each purpose.

We will not contact you excessively and we will only provide you with information about our products or company information that we believe to be of legitimate interest to you/your business.

Your Rights

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take full account of these rights.

You have the following data protection rights:

You can request access, correction, updates or deletion of your personal information.

You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

You can unsubscribe your details from our contact list by clicking on the unsubscribe link provided at the bottom of our marketing emails. 

Other ways to unsubscribe or exercise your rights include:

  • by emailing us at web@flattech.com
  • by contacting us in writing at FLAT Technologies Ltd, Suite C7, Swan House Business Centre, The Park, Market Bosworth, CV13 0LJ, United Kingdom
  • by telephoning us on +44 844 247 9411

Please bear in mind that if you unsubscribe from our contact list, this may affect our ability to carry out tasks above for your benefit.

We hope that you won’t ever need to, but should you wish to complain about how we use your data, then please send an email with the details to web@flattech.com. We will investigate and respond to any complaints that we receive.

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.

If you have further queries with regards to the data that we hold, please feel free to contact us.

Who and where will data be shared with?

Some processing of your personal data may be undertaken by appointed sub-contractors (third parties) outside of the European Economic Area (EEA). We may periodically provide you with updates about our business and/or products and may do this via nominated 3rd party marketing agencies located outside of the EEA. We also use secure 3rd party email systems to periodically send you emails about our products. Our office locations around the globe may also process your information for legitimate business purposes, in certain regions this may include sharing your information with 3rd parties in order to fulfil e-commerce transactions. Your information would only ever be processed by agents working for or on behalf of FLAT and will never be sold to 3rd parties or used for purposes other than legitimate business practices between you and FLAT.

Except as set out in this Privacy Policy, we will not disclose any of your personal data to other parties without your permission unless we are legally required to do so by, for example, a court order, for the purposes of prevention of fraud or other crime, or by a regulator.

Use of Cookies

This website uses cookies. Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. Further information is provided at http://www.flattech.com/cookie-policy.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programmes, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Email Marketing Campaigns

Email marketing campaigns published by FLAT may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with legislation, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links

Although this website only looks to include informative, safe and relevant external links, users are advised to adopt a policy of caution before clicking on any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage with them whilst taking due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.


What are cookies?

Cookies are text files stored on your computer when you visit certain web pages. 

If you would prefer not to enable cookies, you will still be able to navigate the site, but certain features might not function correctly. The majority of web browsers have cookies enabled by default, but if you want to double check this, see the section on Managing Cookies.

Cookies are nothing to be afraid of - we don’t store personal or sensitive information in the cookies we create.

We present this information to you as part of our effort to comply with recent legislation, and to make sure we're up-front and honest about your privacy when using our website.

Cookie Policy

Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site we can recognise who you are and provide certain content to you.

Google remarketing - a cookie will be stored with the aim of delivering you relevant FLAT branded adverts after you have left our site. 

However, if you would prefer to block, limit or delete cookies, you can use your web-browser to do this. 

Each web-browser has different ways of doing this, so please look at the 'Help' menu of your browser to learn how to change your cookie preferences.

Third Party Cookies

Some of the cookies stored on your computer that relate to our website will not be directly related to us. 

Google Analytics - This is used by nearly every website in the world and helps us view and analyse visitor information; such as browser versions, visitor numbers, and response to marketing activity. This information enables us to improve the website and your visiting experience.

The information stored by these cookies is secure and can only be seen only by us and Google and never stores any confidential information.

Managing Cookies

The majority of web browsers have cookies enabled by default. If you don’t have cookies enabled on your computer, it will affect your experience when visiting our site.

If you want to check cookies are enabled please follow the instructions below for your platform and browser.

To enable cookies:

PC - Google Chrome

  • Click on 'Tools' at the top of your browser
  • Select Options
  • Click the 'Under the Hood' tab, then look in the 'Privacy' section, and select the 'Content settings' button
  • Select 'Allow local data to be set'

PC - Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on 'Tools' at the top of your browser
  • Select 'Internet options'
  • Click on the 'Privacy' tab
  • Ensure that your Privacy level is set to Medium or below
  • If you wish to disable cookies – change the settings above Medium

PC - Mozilla Firefox

  • Click on 'Tools' at the top of your browser
  • Select Options
  • Select the Privacy icon
  • Click on Cookies, then select 'allow sites to set cookies'

PC - Safari

  • Click on the "Cog” icon at the top of your browser
  • Select the 'Preferences' option
  • Click on 'Security', click the option that says 'Block third-party and advertising cookies'
  • Click 'Save'

Mac - Microsoft Internet Explorer 5.0 on OSX

  • Click on 'Explorer' at the top of your browser
  • Select 'Preferences' options
  • Scroll down to 'Cookies' under Receiving Files
  • Select the 'Never Ask' option

Mac - Safari on OSX

  • Click on 'Safari' at the top of your browser
  • Select the 'Preferences' option
  • Click on 'Security' then 'Accept cookies'
  • Select the 'Only from site you navigate to'

Mac -Mozilla and Netscape on OSX

  • Click on 'Mozilla' or 'Netscape' at the top of your browser
  • Select the 'Preferences' option
  • Scroll down to ‘Cookies’ under 'Privacy & Security'
  • Select 'Enable cookies for the originating web site only'

Mac - Opera

  • Click on 'Menu' at the top of your browser
  • Select 'Settings'
  • Select 'Preferences'
  • Select the 'Advanced' tab
  • Select 'Accept cookies' option

FLAT® Table Bases Warranty

Please find our updated warranty below. There is no longer a need for you to register your product online. Your warranty will be valid from the date shown on your invoice.

In the unlikely event that you experience difficulties with your FLAT product, please contact the distributor or the retailer from whom you purchased the product to discuss your issue or any warranty claim.

Warranty Conditions: 1. The FLAT® product, consisting of the FLAT® levelling device, base, post, rod and top plate only, is warranted for 12 (twelve) months from date of purchase (unless specified elsewhere under special dealer extended terms, see dealer documents), subject to the terms and conditions contained herein. 2. The product will be repaired or replaced by FLAT®or FLAT®'s authorised distributors, if at their sole discretion it is found to be faulty within the terms of this warranty and within the warranty period. (Inspection and handling charges may apply if your product is not covered by our warranty terms and conditions) 3. Repaired or replaced parts, or products, will be warranted for the remainder of the original warranty period or for 90 days from the date of repair, whichever is the longer. 4. This warranty only applies to products sold and distributed internationally by FLAT® and its authorised distributors and/or retail outlets. 5. This warranty only applies if the product has been used in accordance with the manufacturer’s instructions under normal use and with reasonable care (in the opinion of FLAT® or FLAT®'s Authorised Distributors) subject to all terms and conditions set out in this document. 6. What this limited warranty does not cover: (a) Defects or damages resulting from the misuse of this product. (b) Defects or damages from abnormal use, abnormal conditions, improper storage, exposure to moisture, oils and solvents, extreme environmental changes such as temperature and humidity, dampness or corrosive environments, unauthorised modifications, unauthorised repair, neglect, rough handling, abuse, accident, alteration, acts of War, acts of God. (c) Breakage or damage to external parts; unless caused directly by defects in materials or workmanship. (d) The cost of delivery or transportation of the product to the distributor. (e) Normal wear and tear. (f) If the Product has been opened, modified or repaired by anyone other than an authorised FLAT representative, or if it is repaired using unauthorised spare parts. 7. FLAT® reserves the right to repair or replace your product with a new or re-furbished equivalent device. All parts or faulty product that have been replaced or exchanged become the property of FLAT .

LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW: THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST FLAT® AND FLAT 'S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN THE PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER APPLICABLE STATE OR PROVINCE LAW/S. TO THE EXTENT PERMITTED BY APPLICABLE STATE OR PROVINCE LAW/S, FLAT® DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE STATE OR PROVINCE LAW/S, FLAT®'S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. FLAT® RESERVES THE RIGHT TO CHANGE PRODUCT FEATURES AND WARRANTY PROCEDURES WITHOUT NOTICE.

FLAT PTY Ltd, Table Base Warranty Policy, February 2017



FLAT EQUALIZERS Warranty Policy

In the unlikely event that you experience difficulties with your FLAT EQ product, please contact the distributor or the retailer from whom you purchased the product to discuss your issue or any warranty claim.

Warranty Conditions: 1. The FLAT® product, consisting of the FLAT® EQ only, is warranted for 24 (twenty four) months from date of purchase (unless specified elsewhere under special dealer extended terms, see dealer documents), subject to the terms and conditions contained herein. 2. The product will be repaired or replaced by FLAT® or FLAT®'s authorised distributors, if at their sole discretion it is found to be faulty within the terms of this warranty and within the warranty period. (Inspection and handling charges may apply if your product is not covered by our warranty terms and conditions) 3. Repaired or replaced parts, or products, will be warranted for the remainder of the original warranty period or for 90 days from the date of repair, whichever is the longer. 4. This warranty only applies to products sold and distributed internationally by FLAT® and its authorised distributors and/or retail outlets. 5. This warranty only applies if the product has been used in accordance with the manufacturer’s instructions under normal use and with reasonable care (in the opinion of FLAT® or FLAT®'s Authorised Distributors) subject to all terms and conditions set out in this document.

6. This warranty specifically applies to FLAT® EQ product subject to all terms and conditions set out in this document and expressly does not apply to any Non-FLAT manufactured table base or similar product to which the FLAT® EQ may be fitted. Installation of the FLAT® EQ product is made solely at the customer’s discretion and the customer acknowledges that FLAT cannot be held responsible for any incidental or consequential damages resulting from the installation of this product to old and/or damaged Non-FLAT manufactured table bases or similar products.

7. What this limited warranty does not cover: (a) Defects or damages resulting from the misuse of this product. (b) Defects or damages from abnormal use, abnormal conditions, improper storage, exposure to moisture, oils and solvents, extreme environmental changes such as temperature and humidity, dampness or corrosive environments, unauthorised modifications, unauthorised repair, neglect, rough handling, abuse, accident, alteration, acts of War, acts of God. (c) Breakage or damage to external parts; unless caused directly by defects in materials or workmanship. (d) The cost of delivery or transportation of the product to the distributor. (e) Normal wear and tear. (f) If the Product has been opened, modified or repaired by anyone other than an authorised FLAT representative, or if it is repaired using unauthorised spare parts. 8. FLAT® reserves the right to repair or replace your product with a new or re-furbished equivalent device. All parts or faulty product that have been replaced or exchanged become the property of FLAT .

LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW: THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST FLAT® AND FLAT 'S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN THE PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER APPLICABLE STATE OR PROVINCE LAW/S. TO THE EXTENT PERMITTED BY APPLICABLE STATE OR PROVINCE LAW/S, FLAT® DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE STATE OR PROVINCE LAW/S, FLAT®'S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. FLAT® RESERVES THE RIGHT TO CHANGE PRODUCT FEATURES AND WARRANTY PROCEDURES WITHOUT NOTICE.